FindRates — a service operated by LogiCore Tech Ltd
Effective date: April 01, 2026. Last updated: May 05, 2026.
1.1. FindRates (available via Telegram bot @findrates_bot, WhatsApp, and email) is a freight rate aggregation service operated by LogiCore Tech Ltd, Innovation Hub, Level 2, DIFC, Dubai, United Arab Emirates, PO Box 44525 ("LogiCore Tech Ltd", "we", "us", "Company"). FindRates is a service brand; the legal entity providing the Service is LogiCore Tech Ltd. 1.2. FindRates helps freight forwarders send a single request and receive structured freight quotes (Rate Cards) from carriers. 1.3. LogiCore Tech Ltd is a freight technology service provider operating the FindRates platform. We are not a freight carrier, forwarder, broker, or party to any shipping transaction.
2.1. By sending a message to @findrates_bot, submitting a request via WhatsApp or email, or otherwise using the Service, you acknowledge that you have read and agree to these Terms of Service and our Privacy Policy. 2.2. If you are using FindRates on behalf of a company or legal entity, you represent that you have authority to bind that entity to these Terms.
3.1. You must be at least 18 years old to use FindRates. 3.2. The Service is intended exclusively for business users (B2B).
4.1. FindRates provides the following functionality: - Accepts freight rate requests submitted via Telegram, WhatsApp, or email in free-form text. - Parses and structures request parameters using AI (origin, destination, container type, cargo details). - Contacts freight carriers and agents on your behalf to collect rate offers. - Delivers a structured Rate Card with ranked freight quotes including pricing, transit time, and terms. - Provides status updates and notifications throughout the process. - Allows you to manage multiple active requests simultaneously. 4.2. Additional features currently in development and subject to these Terms upon release include: voice message requests, repeat requests, deal tracking, and full WhatsApp channel support.
5.1. We are not a freight carrier or forwarder. We do not transport goods. 5.2. We are not a party to any agreement between you and a carrier or agent. 5.3. We do not guarantee the accuracy, completeness, or availability of any freight quote. 5.4. We do not guarantee that carriers will respond to requests or honour quoted rates. 5.5. We are not responsible for any shipping transaction, booking, or outcome resulting from information provided through FindRates.
6.1. You agree to use FindRates only for lawful purposes and in accordance with these Terms. You agree not to: - Submit false, misleading, or fraudulent requests. - Use the Service to send unsolicited communications to carriers. - Attempt to reverse-engineer, scrape, or interfere with the Service. - Use the Service for any purpose other than legitimate freight procurement. - Submit, upload, or otherwise provide any special categories of personal data as defined under applicable data protection law, including but not limited to data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, data concerning health, or data concerning a person's sex life or sexual orientation. The Service is not designed or authorised to process such data, and the Company accepts no liability for any special category data submitted in breach of this prohibition.
6.2. The Service may also be used in the context of market research and product testing involving business users in the logistics sector.
7.1. The Service operates over user-initiated messaging channels. By sending a message to @findrates_bot on Telegram, by submitting a request via WhatsApp, or by emailing the Service, you initiate the conversation and consent to receive replies, status updates, follow-up questions about your request, and delivery of Rate Cards through the same channel you used to submit.
7.2. The Company does not send unsolicited messages and does not use the Service for marketing or promotional broadcasts. Messages sent through the Service are limited to: replies to user-submitted requests; clarifying questions; Rate Card deliveries; and operational notices reasonably necessary to operate the Service (for example, scheduled maintenance or material policy changes).
7.3. Opt-out. You may stop receiving messages from the Service at any time by replying with the keyword STOP (case-insensitive) on the channel you are using — Telegram (@findrates_bot), WhatsApp, or email. Alternatively, you may block the bot or the WhatsApp Business number directly in the relevant client, delete the chat, or send an opt-out request to info@logicoretechnology.com.
7.4. The Company will action opt-out requests without undue delay and in any event within seven (7) calendar days of receipt. Following opt-out, the Service will not send further messages to you, save for any final acknowledgement of the opt-out request itself and any communications strictly required to complete a request you submitted prior to opting out.
7.5. Opt-out from messaging does not by itself trigger deletion of your personal data. To request erasure of your personal data, please follow the procedure described in our Privacy Policy.
7.6. Where applicable, the Company may contact business users for limited research purposes based on its legitimate interests, subject to transparency and opt-out rights.
8.1. FindRates is currently provided free of charge. 8.2. We reserve the right to introduce paid plans or modify pricing at any time with no less than thirty (30) days' prior written notice delivered through the channels used to access the Service. 8.3. We reserve the right to modify, suspend, or discontinue any part of the Service at any time. 8.4. We may amend these Terms at any time. Where changes are material, we will notify users at least thirty (30) days before the amended Terms take effect, by sending a notice through the channel(s) the user uses to access the Service (Telegram, WhatsApp, or email). Your continued use of the Service after the effective date of the amended Terms constitutes your acceptance of those changes. If you do not accept the amended Terms, you must cease using the Service before the effective date.
9.1. FindRates uses AI to parse requests and generate outreach to carriers. 9.2. You acknowledge that AI parsing may not always be accurate. You are responsible for reviewing and confirming request parameters before submission. 9.3. Rate Cards are compiled from third-party carrier responses and are provided for informational purposes only. 9.4. We are not responsible for errors introduced by AI processing of your requests or carrier responses.
10.1. FindRates operates using the following third-party services. By using FindRates, you acknowledge that your data may be processed by: - Anthropic (Claude AI — request parsing and rate analysis) - Resend (email delivery) - Railway (infrastructure and database hosting, EU West — Amsterdam) - Perplexity (carrier discovery) - Telegram / WhatsApp (messaging channels) 10.2. Each third party processes data under its own terms, privacy policies, and, where applicable, a Data Processing Agreement with the Company. For full details of how personal data is protected during transfers to third parties, including applicable safeguards for transfers to the United States, please refer to our Privacy Policy. 10.3. The Company does not permit third-party AI providers to use user data for model training unless explicitly disclosed.
11.1. All content, branding, and technology comprising FindRates is owned by or licensed to the Company. 11.2. You may not copy, reproduce, or distribute any part of the Service without our prior written consent.
12.1. The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to merchantability, fitness for a particular purpose, or uninterrupted availability.
13.1. To the maximum extent permitted by applicable law, the Company shall bear no financial liability of any kind arising out of or in connection with your use of, or inability to use, FindRates. This exclusion covers all forms of monetary liability without limitation, including but not limited to: direct losses; indirect, incidental, consequential, special, or punitive damages; loss of profits, revenue, business, contracts, or anticipated savings; loss of data or goodwill; failed bookings or shipping transactions; and any reliance on freight quotes, Rate Cards, or AI-generated content provided through the Service. 13.2. Without prejudice to clause 13.1, in the event that any court of competent jurisdiction determines that the Company bears liability to you notwithstanding the foregoing, the Company's total aggregate financial liability to you in respect of all claims arising under or in connection with these Terms or the Service, whether in contract, tort (including negligence), or otherwise, shall not exceed EUR 100 (one hundred euros). 13.3. Nothing in these Terms excludes or limits the Company's liability for fraud or fraudulent misrepresentation, death or personal injury caused by negligence, breaches of your statutory rights under applicable data protection law, or any other liability that cannot be excluded or limited under applicable mandatory law.
14.1. We reserve the right to suspend or terminate your access to FindRates at any time, without notice, for conduct that we believe violates these Terms or is harmful to other users, carriers, or the Company. 14.2. You may cease using the Service at any time. To request deletion of your account and associated data, contact info@logicoretechnology.com. Such requests will be treated as a data erasure request under our Privacy Policy and applicable data protection law. 14.3. Upon termination or cessation of use, the Company will retain your personal data only for so long as permitted under the Privacy Policy and applicable law (up to twelve (12) months from last activity for chatbot service data, with shorter periods applicable to certain other categories as set out in the Privacy Policy retention schedule, unless a shorter period is requested or a longer period is required by law). You may request a copy of your data prior to deletion by contacting info@logicoretechnology.com. Clauses that by their nature survive termination (including clauses 11, 12, 13, 17, 18, and 19) shall remain in full force after termination.
15.1. Your use of FindRates is also governed by our Privacy Policy available at https://logicoretechnology.com/privacy-policy.html and via the /privacy command in the bot. Please refer to the Privacy Policy for details on how personal data is processed and on the messaging consent and opt-out procedures referenced in clause 7. 15.2. By using the Service, you acknowledge the collection and processing of your data as described in the Privacy Policy. 15.3. Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with the competent data protection supervisory authority in your country of habitual residence, place of work, or place of the alleged infringement, if you consider that the processing of your personal data violates applicable data protection law.
16.1. For questions about these Terms, contact us at: info@logicoretechnology.com
17.1. These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Dubai International Financial Centre (DIFC), United Arab Emirates, without regard to its conflict of law provisions. 17.2. Subject to any mandatory provisions of applicable data protection law that confer jurisdiction on data protection supervisory authorities or courts in the European Union, any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the Dubai International Financial Centre (DIFC), United Arab Emirates. Nothing in this clause limits your right to bring proceedings in the courts of the country where you are habitually resident.
18.1. If any provision of these Terms is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, lawful, and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted. Any such invalidity, unlawfulness, or unenforceability shall not affect the remaining provisions of these Terms, which shall continue in full force and effect.
19.1. These Terms, together with the Privacy Policy referenced in clause 15.1, constitute the entire agreement between you and the Company in relation to the Service and supersede all previous agreements, representations, and understandings between the parties with respect to the subject matter hereof. In the event of any conflict between these Terms and the Privacy Policy, the Privacy Policy shall prevail with respect to the processing of personal data.